Logs & Monitoring
Monitor email delivery, engagement, and failures in the dashboard.
The Logs page is your primary tool for observing email performance. Every send produces a message-level record with a full event timeline.
What you can see
For each email, the dashboard shows:
- Delivery status (sent, delivered, bounced, rejected)
- Engagement (opens, clicks)
- Complaints and delivery delays
- Full event timeline from send to final outcome
Filter by event type and time range to investigate delivery issues or engagement patterns.
Log retention by plan
| Plan | Retention |
|---|---|
| Free | Last 48 hours |
| Pro | Permanent |
| Scale | Permanent |
On the Free plan, older logs are retained in the database but not visible in the dashboard or API. Upgrade to Pro or Scale for full history.
Event types
- Sent — accepted by Notify
- Delivered — reached the recipient's mail server
- Opened — recipient opened the email
- Clicked — recipient clicked a link
- Bounced — rejected by the recipient's server
- Complained — marked as spam
- Rejected — rejected before delivery
Monitoring best practices
- Check logs after deploying a new email flow
- Watch bounce and complaint rates — high rates hurt deliverability
- Correlate sends with webhook events for automated alerting
- Monitor usage against plan limits — see Usage Monitoring
Programmatic access
Query logs via the API — see Accessing Email Logs via API.
Set up real-time notifications with Webhooks (Pro and Scale plans).